F.A.Q.

What if I don't get my item?

Wild Links will only make delivery to the address provided by you. Should an item be not delivered and is returned due to the address provided being incorrect, there will be an additional postage charge to resend the item.

Should the error be due to incorrect addressing by Wild Links we will, of course, resend at no additional charge. Should an item not be delivered, please notify us as soon as possible. We will investigate the matter through Australia Post. Australia Post can take up to ten business days to investigate non-deliveries within Australia and we are unable to take any further action until we have rectified the matter through that process.

Sometimes however, due to reasons beyond our control, some products may become temporarily unavailable.

Do you offer a Product Guarantee?

At Wild Links we proudly back our products with a Lifetime Product Guarantee - so you can buy with confidence.

We will replace, free of charge, any Wild Links product that, under normal domestic use, shows a manufacturing defect. Where the same product is not available for replacement, Wild Links will endeavour to provide an alternative product. Should no suitable replacement product be available, Wild Links will gladly provide a full credit, to the value of that item, towards future purchase(s) of products off our site (www.wildlinks.com.au).

Simply contact us through sales.wildlinks@gmail.com and send the faulty item back to us (at your own expense), and we can arrange for a replacement product. PLEASE NOTE that this guarantee excludes battery replacement and stone dislodgement - store credit will be valid for 1 year from date of issue. 

Do you do exchanges?

We understand that you may purchase a gift and find out that the recipient already has the same, or a very similar item. That’s why we allow full priced items to be exchanged if returned unused, in their original condition with the order receipt within 14 days of purchase - no questions asked!

Simply contact us through sales.wildlinks@gmail.com and send the item back to us (at your own expense), and we can arrange for a replacement product. Any discrepancy in the value of the exchanged items will need to be borne by you, as will the return shipping costs. Please note exchange excludes custom products.

What information do you collect from me?

Wild Links is committed to ensuring the privacy of your personal information and do not disclose your details to any third parties. We primarily collect information from you when you register on our site, place an order, provide feedback or subscribe to our newsletter. You may, however, visit our site anonymously.

Why do you collect my information?

Any of the information we collect from you may be used in one of the following ways:

• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve our service (your information helps us to more effectively respond to your customer service requests and support needs)
• To provide offers that is of potential interest or benefit to you. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to potentially receiving occasional company news, updates or related product information, etc.

Note: If at any time you would like to unsubscribe from receiving future offers from Wild Links please send an email to sales.wildlinks@gmail.com. 

How do you protect my information?

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers’ database making it extremely difficult for this information to be intercepted. After a transaction, your private information (credit cards) will not be stored on our servers, consequently, your credit card number must be entered by you each time you select Credit Card Payment for each new order. 

Do you use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information. 

We use cookies to understand and save your preferences for future visits. 

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, if you have any difficulties you can still place orders by contacting customer service. 

How do I contact you?

Please contact us through sales.wildlinks@gmail.com. 

Are all of your items in stock?

Yes - items are removed in real time as they are sold. If you can see it then it is available for sale.